Local Social Security offices closed to the public for in-person services

BALTIMORE, Md. — The Social Security offices will only offer phone service, according to a news release.

All local Social Security offices will be closed to the public for in-person service. This decision protects the population they serve older Americans and people with underlying medical conditions and our employees during the coronavirus (COVID-19) pandemic. However, they are still able to provide critical services.

The online services remain available at www.socialsecurity.gov. The local offices will also continue to provide critical services over the phone. They are working closely with the Centers for Disease Control and Prevention, state and local governments, and other experts to monitor COVID-19 and will let the public know as soon as they can resume in-person service.

If anyone needs help from Social Security:

∫ First, use the secure online services available at www.socialsecurity.gov/onlineservices. Anyone can apply for retirement, disability, and Medicare benefits online, check the status of an application or appeal, request a replacement Social Security card (in most areas), print a benefit verification letter, and much more — from anywhere and from any device. They also have information to answer most Social Security questions online, without having to speak with a Social Security representative in person or by phone. Visit the online Frequently Asked Questions at www.socialsecurity.gov/ask.

∫ If anyone cannot conduct their Social Security business online, check the online field office locator for specific information about how to directly contact a local office. A local office still will be able to provide critical services to help anyone apply for benefits, answer questions, and provide other services over the phone.

∫ If anyone already has an in-office appointment scheduled, they will call you to handle the appointment over the phone instead. If anyone has a hearing scheduled, they will call to discuss alternatives for continuing with a hearing, including offering a telephonic hearing. The call may come from a private number and not from a U.S. government phone. Remember that SS employees will not threaten anyone or ask for any form of payment.

∫ If anyone cannot complete their Social Security business online, call the national 800 number at 1-800-772-1213 (TTY 1-800-325-0778). The national 800 number has many automated service options anyone can use without waiting to speak with a telephone representative. A list of automated telephone services is available online at www.socialsecurity.gov/agency/contact/phone.html.


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