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Consensus built through workplace training

March 11, 2014
By Theresa DaBiere-Craig , The Leader Herald

One of the best outcomes from bringing employees together for training is the opportunity to build consensus on the way your business operates. Successful organizations know that consistency is important. It's essential that a sales order is always processed the same way; every product is made according to specification; a customer service call is handled uniformly; or, a meal tastes the same every time. Consumers expect and are loyal to consistency; wrapping that theme around training brings added value to employee development programs.



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