JOHNSTOWN - Town Board members and town employees spoke with a representative of Frontier Communications on Monday about the town's newly installed phone system, which has many of the same problems as the previous one.
According to Councilman Walter Lane, many town employees have complained about the system. Frontier Communications Major Account Executive Grant Preston was on hand from the company.
"I have yet to find anyone who is happy with it," Lane said. "It isn't working the way you told us how you anticipated it would work."
Lane and Town Clerk Nancy Hart said the new phone system was installed earlier this year because the previous system would drop calls or be unable to transfer calls between the offices.
However, board members said the problems are still occurring.
"When a person in one of the offices receives a call and moves to a second phone in the same office, the call is dropped," Lane said.
"If you get a call in and you transfer it back to another department, that line is now held up until they hang up," Hart said. "It does not release so we can get our line back."
Preston listened to the complaints, saying the company will fix them as soon as possible.
"OK, we are going to take care of it," Preston said.
Preston said representatives from the company would be in this week to work on the system.
A bill for more than $5,000 also was brought to the board for the installation costs of the new system. An agreement was reached, saying the board would not pay for the installation until repairs or modifications were made to the system.
The town Assessor Katherine Oare was reappointed to another six-year term, Supervisor Nancy MacVean said. MacVean said Oare will work three days a week.
Oare also serves as Caroga's assessor.